Customer Support Specialist - Remote

Overview

HeyMilo is one of the fastest-growing AI recruiting platforms in North America, backed by leading Silicon Valley investors and trusted by top staffing agencies, BPOs, and Fortune 100 companies. Our AI agents automate candidate engagement, eliminate fraud, accelerate screening, and help hiring teams make better decisions, faster. We're scaling rapidly and building out our support team to match the pace of our growth.

In Short

• Respond to customer inquiries through Pylon, email, and chat in a timely and helpful manner.
• Troubleshoot issues related to account setup, candidate workflows, interview configurations, and ATS integrations.
• Help customers understand how to get the most out of HeyMilo's features, including AI interviews, candidate pipelines, and reporting.
• Escalate technical issues to the engineering team with clear reproduction steps and context.
• Document common questions and solutions to help build out our knowledge base.
• Track and manage support cases in Salesforce, ensuring nothing falls through the cracks.
• Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
• Flag recurring issues or feature requests to Product so we can keep improving.

Requirements

• 1+ years of experience in customer support, client services, or a similar customer-facing role at a SaaS or technology company.
• Familiar with applicant tracking systems (Bullhorn, Avionté, Greenhouse, Lever, Workday, or similar).
• Comfortable using support tools like Pylon and Salesforce (or similar platforms).
• Clear communicator who can explain things simply and patiently, even when the topic is technical.
• Organized, reliable, and take pride in following through on every customer interaction.
• Comfortable working remotely and can manage your time effectively across time zones.
• Fluent in English and in Spanish, Portuguese, or both.

Benefits

• Get in early at a company that's growing incredibly fast and making real impact in the hiring space.
• Learn about AI, recruiting technology, and enterprise SaaS from the inside.
• Work with a supportive, high-energy team that values your growth.
• Enjoy the flexibility of remote work with the excitement of a startup that's going places.