Customer Support Specialist - Remote

Overview

We are looking for an exceptional Customer Support Specialist to join our team and a fast growing support department. This role involves handling customer inquiries, working closely with various teams, and providing technical support.

In Short

• Respond to customers quickly and kindly via Zendesk Platform
• Become product and industry expert
• Build and edit workflows within JSON
• Answer inbound customer calls
• Troubleshoot and escalate tickets to engineering
• Learn the app on both iPhone and Android devices
• Engage directly with clients on technical requests
• Work cross-functionally with sales, marketing, engineering, and product teams
• Develop new support processes
• Take on responsibility of ad hoc projects

Requirements

• 1-2 years experience in a support queue
• Superb written and verbal communication skills
• Strong customer-facing and presentation skills
• Positive attitude and high energy
• Ability to take initiative
• Adaptable and willing to learn
• Competence with G Suite applications
• Basic troubleshooting experience preferred
• Technically minded and a natural problem solver

Benefits

• Opportunity to play a critical role in a high growth environment
• Competitive compensation
• 401k matching
• Medical, dental and vision healthcare coverage
• Flexible PTO
• Paid parental leave
• Fully remote with moderate travel