Junior Customer Success Manager - Remote

Overview

The Junior Customer Success Manager will deliver high-quality customer service to mid-market accounts, ensuring they realize value from their Record360 subscription.

In Short

• Develop and maintain long-term relationships with stakeholders.
• Educate and train users on the Record360 platform.
• Conduct ongoing account meetings to communicate best practices.
• Manage and nurture accounts to identify and eliminate risks.
• Analyze customer account trends and provide feedback.
• Engage directly with clients on technical requests.
• Work cross-functionally with sales, marketing, and product teams.
• Collaborate with fellow CSMs to develop new CX processes.
• Take on ad hoc projects as needed.
• Ensure customer satisfaction and mitigate churn.

Requirements

• 1-2 years of B2B SaaS customer support or success experience.
• Experience managing a high volume of accounts.
• Superb written and verbal communication skills.
• Strong customer-facing and presentation skills.
• Positive attitude and high emotional intelligence.
• Ability to take initiative and adapt.
• Competence with G Suite applications.
• CRM experience with Salesforce preferred.
• API/Integration competence preferred.
• Technical writing experience preferred.

Benefits

• Competitive compensation.
• 401k matching.
• Medical, dental, and vision healthcare coverage.
• Flexible PTO.
• Paid parental leave.
• Fully remote with moderate travel.