Junior Customer Success Manager - Remote

Overview

The Junior Customer Success Manager will serve as the initial point of contact for roadsurfer prospects and customers, providing personalized assistance and support.

In Short

• Serve as the initial point of contact for customers
• Handle first-level support for issues
• Manage booking coordination and changes
• Collaborate with product development and sales teams
• Flexible working hours with remote options
• Support personal and professional development
• Annual camper budget for personal use
• Work in a collegial atmosphere with team events
• Office presence expected 2-3 days a week
• Fluent in Spanish and English

Requirements

• Experience in customer service or support preferred
• Strong communication skills in Spanish and English
• Ability to handle complaints effectively
• Familiarity with Zendesk or similar systems is a plus
• Cheerful attitude and passion for camping and travel

Benefits

• Flexible work policy with remote options
• Personal development through an individual Growth Plan
• Regular team events and a fun work atmosphere
• Annual camper budget
• Office dogs are welcome