Customer Service Representative in Tourism - Remote

Overview

This role involves supporting customers in challenging travel situations and providing solutions, primarily through phone communication, while working in a supportive and team-oriented environment.

In Short

• Become a camper expert to assist customers with inquiries about products.
• Provide first-level support and solutions for customers in travel situations.
• Handle booking adjustments and coordinate existing bookings.
• Work closely with other teams to maximize service quality.
• Enjoy a friendly team atmosphere with regular team events.
• Benefit from personal and professional development opportunities.
• Utilize company camper budget for personal experiences.
• Work from home with flexible scheduling options.
• Engage with customers in both German and English.
• Participate in a supportive office culture with various benefits.

Requirements

• Passion for customer service and creative problem-solving.
• Strong communication skills in German and English.
• Ability to handle complaints and remain calm under pressure.
• Positive mindset that resonates with customers.
• A genuine interest in camping, travel, and road trips.

Benefits

• Team spirit and regular team events.
• Personal development through a growth plan and in-house academy.
• Access to company camper budget for personal use.
• Job ticket and other additional benefits.
• Corporate discounts and travel industry perks.
• Bright and welcoming office environment.
• Dog-friendly office culture.