Customer Service Representative I - Remote

Overview

The Customer Service Representative I responds to a high volume of telephone inquiries about the company's products or services, promoting and selling products, and resolving complaints.

In Short

• Respond to customer service calls courteously and professionally.
• Transfer customer calls to appropriate team members.
• Identify, research, and resolve customer issues.
• Process orders via phone, email, and D365.
• Provide information about company products and services.
• Research billing or order issues.
• Provide on-the-job training to new team members.
• Utilize databases to retrieve customer information.
• May assist in orienting and training lower-level team members.
• Other duties may be assigned as required.

Requirements

• 2-4 years of proven experience in a customer service role.
• Completed Grade 12 education (High School Diploma).
• Knowledge of computer applications, such as email and CRM systems.
• Skills in Microsoft Office Suite, particularly Excel.

Benefits

• Base pay of $21.86 to $24.61 per hour based on experience.
• Comprehensive medical and dental benefits.
• Employee Assistance Program.
• Group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture and opportunities for growth.
• Professional development opportunities.