Customer Service Representative I - Remote

Overview

The Customer Service Representative I is responsible for handling customer service calls, data entry, and invoicing for the Field Services department, ensuring high-quality support and communication with customers.

In Short

• Answer phone and emails promptly from internal and external customers.
• Enter service task orders during customer calls.
• Complete data entry with a high degree of accuracy and speed.
• Process customer invoicing daily.
• Communicate pertinent customer information to internal and external customers and Service Technicians.
• Review dispatch board continuously to determine daily service availability.
• Adhere to and maintain compliance with established systems, policies, and procedures.
• Identify, recommend, and implement opportunities for continuous performance and process improvements.
• Foster a spirit of cooperation and teamwork within and between departments.
• Demonstrate and uphold Company values.

Requirements

• High School Diploma or GED required.
• One to three (1-3) years related customer service experience preferred.
• Excellent computer skills required, including experience with Microsoft Office programs.
• Strong verbal and written communication skills required.
• A high level of attention to detail, organization, and follow-through skills.
• Demonstrated sound judgement and problem-solving abilities.
• Ability to read and interpret various documents.
• Ability to perform basic arithmetic operations.
• Consistently at work as scheduled and punctual.
• Strong customer service focus.

Benefits

• Hybrid remote eligibility after training.
• Opportunities for continuous performance improvement.
• Supportive work environment that fosters teamwork.