Customer Service Representative I - Remote

Overview

The Customer Service I position at Riverside Healthcare embodies the organization's mission by addressing patient billing inquiries with dignity and respect, regardless of the patient's ability to pay. This role acts as the primary resource for patients, providing essential information and guidance on all billing and payment-related matters and demonstrates flexibility with assignments within professional scope/duties/licensure.

In Short

• Respond to a high volume of patient calls daily.
• Provide billing and payment guidance to patients.
• Communicate Riverside's policies effectively.
• Handle correspondence from insurance companies.
• Process payments and manage cash transactions.
• Utilize resources to assist with inquiries.
• Demonstrate excellent customer service skills.

Requirements

• Experience in customer service, preferably in insurance.
• Collection experience is advantageous.
• Familiarity with medical terminology preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• High school graduate or equivalent required.

Benefits

• Opportunity to assist patients with financial inquiries.
• Work in a supportive healthcare environment.
• Develop skills in customer service and billing.