Customer Service Representative I - Remote

Overview

Delta Dental of Arizona is seeking full-time Customer Service Representatives to join its remote Call Center team, providing support to members, dentists, and brokers while ensuring high-quality service.

In Short

• Fully remote position.
• Monday-Friday schedule, 7 am - 6 pm Arizona time.
• Handle telephone calls and written inquiries from members and stakeholders.
• Provide accurate information regarding coverage and claims.
• Document interactions and update necessary information.
• Participate in training and process improvement initiatives.
• Must have excellent communication and customer service skills.
• Preferred experience with CRM software.
• Spanish language skills are a plus.
• Starting pay range of $16.50 - $18/hour.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Exceptional time management skills.
• Knowledge of dental and insurance terminology preferred.
• Ability to maintain confidentiality in accordance with HIPAA.
• Customer service experience is a plus.
• Ability to perform routine mathematical computations.
• Evaluate dental records and plan documents.
• Excellent communication skills.

Benefits

• Competitive compensation.
• Comprehensive benefits including medical, dental, and vision.
• 401(k) and student loan assistance.
• Six weeks of paid parental leave.
• Volunteer PTO.
• Collaborative and inclusive work culture.