Customer Service Representative - Remote

Overview

As a Customer Service Representative at CVS Health, you will be the face of Aetna, impacting members' service experience through effective communication and problem resolution.

In Short

• Handle customer service inquiries via telephone, internet, or written correspondence.
• Engage and educate members about Aetna plans and resources.
• Resolve issues and answer questions from members and providers.
• Document and track contacts with members and other stakeholders.
• Build trusting relationships with members to support their health needs.
• Anticipate customer needs and provide relevant information.
• Explain member rights and responsibilities as per contracts.
• Work in a remote capacity while residing within 50 miles of New Albany, OH.
• Full-time position with a typical weekly schedule of 40 hours.
• Competitive pay and benefits package offered.

Requirements

• High School diploma or GED equivalent required.
• Customer service experience in a transaction-based environment preferred.
• Ability to multi-task and maintain accuracy under pressure.
• Strong oral and written communication skills.
• Understanding of medical terminology is a plus.
• Problem-solving and analytical skills are essential.
• Attention to detail and ability to meet production standards.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Comprehensive benefits to support physical, emotional, and financial wellness.