Customer Service Representative - Remote

Overview

The Customer Service Representative at SEEK plays a vital role in providing exceptional support to hirers and candidates, ensuring a seamless customer experience.

In Short

• Be the first point of contact for customer inquiries through various channels.
• Resolve issues efficiently to enhance customer satisfaction.
• Troubleshoot technical problems related to SEEK's platform.
• Provide Level 1 Finance support for billing queries.
• Record customer interactions accurately in Salesforce CRM.
• Support outbound call campaigns and educate customers on new features.
• Assist with fraud prevention efforts.
• Work collaboratively with cross-functional teams.
• Stay updated on SEEK’s products and services.
• Contribute to continuous improvement initiatives.

Requirements

• Strong problem-solving and troubleshooting skills.
• Experience in customer service or client-facing roles.
• Excellent written and verbal communication skills.
• Familiarity with Salesforce CRM or similar platforms.
• Effective time management and prioritization abilities.
• Experience in a multi-channel customer service environment.
• Knowledge of finance processes, including invoicing.
• Exposure to fraud detection processes.
• Experience with PureCloud or similar software.
• Ability to support marketing campaigns through customer interactions.

Benefits

• Annual Performance Bonus Plan.
• Flexible working arrangements.
• Paid and unpaid leave benefits.
• Support for parents with paid leave options.
• Cultural inclusion and diversity initiatives.