Customer Service Representative - Remote

Overview

The Customer Service Representative at U-Haul is responsible for providing exceptional service to customers, assisting with equipment rentals, and ensuring a positive experience.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology for rentals.
• Maintain and inspect equipment on the lot.
• Prepare rental invoices and manage returns.
• Participate in ongoing training through U-Haul University.
• Drive forklifts and install hitches (certification provided).
• Work in a team-oriented environment.
• Earn bonuses for hiring and certification completion.
• Flexible scheduling with potential for immediate start.
• Career advancement opportunities available.

Requirements

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Ability to lift and move equipment weighing up to 50 lbs.
• Willingness to work in varying weather conditions.
• Strong communication and customer service skills.
• Ability to operate technology and equipment safely.
• Commitment to health and safety standards.
• Flexibility to work various shifts.
• Team player with a positive attitude.
• Willingness to participate in ongoing education and training.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Gym and mindset app reimbursement.
• Life insurance and legal program benefits.
• Discounts on various products and services.
• 24-hour physician access for children.
• Identity theft protection and critical illness insurance.
• Employee assistance programs available.