Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of exceptional service, assisting customers with their needs and ensuring equipment maintenance.

In Short

• Engage with customers both inside and outside U-Haul centers.
• Utilize smartphone technology for managing rentals.
• Inspect and maintain U-Haul equipment.
• Answer customer inquiries about products and services.
• Prepare rental invoices and manage returns.
• Participate in continuous education through U-Haul University.
• Drive forklifts and handle propane filling (certification provided).
• Work in a team environment focused on customer satisfaction.
• Physical demands include lifting and moving equipment.
• Career advancement opportunities available.

Requirements

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Ability to work in moderate risk environments.
• Physical capability to lift at least 50 lbs.
• Strong communication and teamwork skills.
• Willingness to learn and participate in training.
• Commitment to a nicotine-free workplace.
• Availability for flexible working hours.
• Customer-focused mindset.
• Adaptability to use new technology.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Gym reimbursement program.
• Life insurance and legal program benefits.
• Discounts on various products and services.
• Access to a 24-hour physician for kids.
• Continuous education and training programs.
• Hiring bonuses available.