Customer Service Representative - Remote

Overview

A reliable and detail-oriented Customer Service Representative to provide support to clients in a remote-first organization.

In Short

• Handle incoming customer inquiries with accuracy and empathy
• Provide product and service information clearly and efficiently
• Resolve customer issues while maintaining professionalism
• Record and update all interactions in company systems
• Collaborate with team members and supervisors
• Adhere to company policies and confidentiality standards
• Work in a fully remote environment
• Flexible shifts available
• Paid time off and company-observed holidays
• Comprehensive medical, dental, and vision insurance

Requirements

• High school diploma or GED required
• 12 years in a customer-service or client-facing role preferred
• Strong communication skills encouraged for entry-level candidates
• Excellent written and verbal communication abilities
• Reliable internet connection and a quiet workspace
• Must be legally authorized to work in the United States

Benefits

• 401(k) plan with company matching
• Company-issued laptop or Surface Pro with licensed software
• Tuition assistance and professional development support
• Inclusive, collaborative, and growth-focused culture