Client Service Specialist - Remote

Overview

The Remote Client Service Specialist acts as the front line of support for our valued clients, providing fast, accurate, and empathetic assistance across multiple communication channels.

In Short

• Fully remote position.
• Respond to client inquiries via email, phone, and chat.
• Document all client interactions in the CRM system.
• Collaborate with HR, Operations, and Technical Support.
• Identify opportunities to improve processes and client satisfaction.
• Requires 1-3 years of experience in client services.
• Excellent verbal and written communication skills required.
• Proficiency with tools like Zoom and Microsoft Teams.
• Bilingual proficiency (English/Spanish) is a plus.
• Flexible full-time and part-time options available.

Requirements

• 1-3 years of experience in client services or customer success.
• Strong attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Self-driven and reliable.
• Experience with CRM platforms.

Benefits

• Competitive pay: $30 - $35 per hour.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off and flexible scheduling.
• Tuition assistance and career-development support.
• Performance bonuses and incentive programs.
• Remote work with all necessary tools provided.
• Ongoing mentorship and training opportunities.