Client Service Specialist - Remote

Overview

P2P.org is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking.

In Short

• Provide exceptional customer service to clients and prospects.
• Act as the customers’ main point of contact.
• Support customers with onboarding and staking setup.
• Collaborate with technical teams to troubleshoot issues.
• Continuously monitor customer satisfaction and suggest improvements.
• Share customer feedback with the marketing team.

Requirements

• 3+ years of experience in technical support.
• Fluent in English (C1/C2 level).
• Strong sense of autonomy.
• Experience in the Web3 or blockchain industry is a strong advantage.
• Willingness to work on a “two in, two out” 12-hour shift schedule.

Benefits

• Fully remote position.
• Full-time Contractor (Indefinite-term Consultancy Agreement).
• Competitive salary level in $ (can also pay in Crypto).
• Well-being program.
• Mental Health care program.
• Compensation for education and professional growth courses.
• Equipment & co-working reimbursement program.
• Overseas conferences and community immersion.
• Positive and friendly communication culture.