Client Service Specialist II - Remote

Overview

Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences.

In Short

• Full-time remote position for Client Service Specialist II.
• Support clients through email, chat, and phone.
• Work overnight/weekend shifts.
• Respond to client inquiries and resolve tickets.
• Collaborate with team members for escalated issues.
• Maintain knowledge of vendor platforms.
• Meet Key Performance Indicators for ticket handling.
• Provide exceptional customer service.
• Training provided for mobile device management.
• Compensation includes hourly wage and shift differential.

Requirements

• Minimum 1 year of call center experience.
• High school diploma or equivalent.
• Reliable internet and private work location.
• Excellent communication skills.
• Strong interpersonal skills and customer-centric attitude.
• Detail-oriented and organized.
• Ability to work flexible hours.
• Proficiency in CRM software preferred.
• Two years of customer service experience preferred.
• Understanding of cellular services is a plus.

Benefits

• Competitive hourly wage with shift differential.
• Pre-approved overtime opportunities.
• Performance-based incentives.
• Comprehensive training provided.
• Supportive and collaborative team environment.