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Client Service Specialist II - Remote

Posted Yesterday
Customer Service
Full Time
USA, Canada
$20.19 - $22.12/hour

Overview

Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences.

In Short

  • Full-time remote position for Client Service Specialist II.
  • Support clients through email, chat, and phone.
  • Work overnight/weekend shifts.
  • Respond to client inquiries and resolve tickets.
  • Collaborate with team members for escalated issues.
  • Maintain knowledge of vendor platforms.
  • Meet Key Performance Indicators for ticket handling.
  • Provide exceptional customer service.
  • Training provided for mobile device management.
  • Compensation includes hourly wage and shift differential.

Requirements

  • Minimum 1 year of call center experience.
  • High school diploma or equivalent.
  • Reliable internet and private work location.
  • Excellent communication skills.
  • Strong interpersonal skills and customer-centric attitude.
  • Detail-oriented and organized.
  • Ability to work flexible hours.
  • Proficiency in CRM software preferred.
  • Two years of customer service experience preferred.
  • Understanding of cellular services is a plus.

Benefits

  • Competitive hourly wage with shift differential.
  • Pre-approved overtime opportunities.
  • Performance-based incentives.
  • Comprehensive training provided.
  • Supportive and collaborative team environment.
Linq logo

Linq

LINQ Services is a client-focused organization dedicated to delivering exceptional customer experiences. With offices in Baltimore and Pittsburgh, LINQ Services emphasizes collaboration and proactive problem-solving to build strong relationships with clients. The company values its employees, offering a comprehensive benefits package that includes generous medical, dental, and vision insurance, a 401(k) plan with matching, paid time off, and unique perks such as pet insurance and catered lunches. LINQ Services is committed to fostering a supportive work environment where employees can thrive and contribute to the company's mission of exceeding client expectations.

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