Account Manager - Remote

Overview

Account Managers at LINQ are service-oriented team members that lead on LINQ’s relationships with our clients, ensuring the success of high-profile accounts including retention, growth, profitability, and client satisfaction.

In Short

• Serve as the primary contact point for a portfolio of clients.
• Negotiate agreements with clients to maximize value for LINQ.
• Review client’s monthly invoices for accuracy.
• Develop strong professional relationships with clients and stakeholders.
• Monitor client account health regularly.
• Collaborate with multiple departments to meet client needs.
• Educate clients about new services and features.
• Drive strong KPI performance and ensure high retention rates.
• Assist the Account Success Manager with onboarding tasks.
• Travel up to 20% for conferences and client meetings.

Requirements

• Bachelor’s degree in Business Management preferred or equivalent experience.
• 1 year of experience in client service or account management.
• Excellent communication skills, both written and verbal.
• Strong negotiation skills and ability to develop solutions.
• Ability to multi-task and manage deadlines.
• High quality organizational skills and attention to detail.
• Familiarity with CRM or Salesforce.
• Reliable and self-accountable in job-related tasks.
• Entrepreneurial spirit and initiative.
• Robust internet connection required for team and client calls.

Benefits

• Opportunity for professional growth and development.
• Flexible work environment with remote days.
• Engaging company culture focused on client success.
• Comprehensive benefits package.
• Supportive team environment.