Account Manager - Remote

Overview

The Account Manager is the primary contact for clients, responsible for building long-term relationships that foster client satisfaction, retention, and ancillary sales while overseeing field operations.

In Short

• Develops and maintains long-term relationships with clients.
• Performs site walk throughs with clients to ensure quality and service expectations are met.
• Leads and facilitates the resolution of client issues or concerns when needed to ensure renewal.
• Proactively presents site enhancement ideas to clients.
• Generates referrals from existing clients and forwards referrals to the Business Developer.
• Develops accurate estimates for new and existing clients while maintaining acceptable gross margins.
• Assists in the overall leadership of the branch.
• Maintains satisfactory accounts receivable levels.
• Coordinates with Branch Administrator to ensure databases contain up-to-date client information.

Requirements

• Associate degree in a business-related field or equivalent experience.
• Minimum of 3 years of prior customer service, management, and leadership experience.
• Effective written and verbal communication skills.
• Ability to coach, develop and foster a teamwork environment.

Benefits

• Paid time off
• Health and wellness coverage
• 401k savings plan
• Competitive salary