Client Services Specialist II - Remote

Overview

Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences.

In Short

• Full-time remote position.
• Must be eligible to work in the USA and Canada.
• Responsible for providing exceptional customer service via email, chat, and phone.
• Prioritize and resolve client support tickets efficiently.
• Collaborate with team members and escalate issues as needed.
• Meet Key Performance Indicators for ticket handling.
• Maintain knowledge of vendor platforms and mobile device management.
• Participate in ongoing training and development.
• Support after-hour calls during holidays as needed.
• Compensation includes hourly wage plus shift differential.

Requirements

• Minimum 1 year of prior call center experience.
• High school diploma or equivalent.
• Reliable internet connection with specified speed.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Detail-oriented and organized.
• Ability to work flexible hours.
• Preferred experience with CRM software and mobile products.

Benefits

• Competitive hourly wage with shift differential.
• Eligible for overtime and performance-based incentives.
• Work in a supportive and collaborative environment.
• Opportunity for professional development and training.
• Flexible work schedule options.