Client Services Specialist - Remote

Overview

The Client Services Specialist will play a pivotal role in onboarding and offboarding properties within our property management portfolio, ensuring seamless transitions and high levels of customer satisfaction.

In Short

• Build and maintain strong relationships with clients.
• Act as the main point of contact for client inquiries.
• Facilitate the onboarding process for new clients.
• Provide training sessions on our platform.
• Investigate and resolve client issues.
• Collaborate with cross-functional teams.
• Develop a deep understanding of our products.
• Stay informed about industry trends.
• Gather client feedback for improvement.
• Maintain accurate client records and documentation.

Requirements

• Bachelor's degree or equivalent work experience.
• Proven experience in client services.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Proficient in using CRM software and Microsoft Office Suite.

Benefits

• Dynamic team environment.
• Opportunities for growth and development.
• Recognition as one of the Best and Brightest Places to Work.
• Supportive workplace culture.