Client Services Specialist - Remote

Overview

The Client Services Specialist at Grasshopper Bank will manage client inquiries and provide a seamless banking experience while supporting the onboarding and account management processes.

In Short

• Act as the primary point-of-contact for clients.
• Log, dispatch, and resolve client requests.
• Interact with departments and vendors to solve inquiries.
• Provide guidance on various projects and tasks.
• Manage multiple communication methods with clients.
• Train with senior members and mentor junior team members.
• Attend training on compliance with financial regulations.
• Work in a digital-first environment with remote flexibility.
• Support a diverse team focused on client success.
• Contribute to banking innovation in the digital world.

Requirements

• Two years of experience in customer-facing service roles.
• Understanding of business documentation for new accounts.
• Willingness to work flexible hours for client service.
• Clear verbal and written communication skills.
• Experience logging tasks in a ticketing database.
• Advanced problem-solving skills and independence.
• Competency in technology including Windows and Mac OS.

Benefits

• Flexible remote work environment.
• Opportunity to work in a diverse and innovative team.
• Engagement in cross-functional teamwork.
• Support for professional growth and development.
• Participation in a culture that values ideas and accountability.