Customer Service Representative - Remote

Overview

Mukuru is one of Africa’s leading fintech companies, making financial services simple, affordable, and accessible to everyone. We’re passionate about helping our customers move money across borders safely — connecting families, communities, and opportunities.

In Short

• Join Mukuru as a Customer Service Representative in Gqeberha.
• Assist customers with foreign exchange transactions.
• Process transactions accurately and verify documents.
• Detect and report suspicious or fraudulent activity.
• Manage cash float and stock accurately.
• Stay updated with foreign exchange systems and regulations.
• Deliver exceptional customer service.
• Take ownership of your professional growth.

Requirements

• Grade 12 / Matric (Essential).
• 1+ year experience in Customer Service or Financial Services (Essential).
• Foreign exchange experience (Desirable).
• Willingness to complete Mukuru Forex Consultant Training Course.
• Knowledge of foreign currencies, FICA regulations, and exchange control regulations.
• ICFX system knowledge is advantageous.

Benefits

• Opportunity to work with a leading fintech company.
• Be part of a diverse and inclusive team.
• Ongoing training and assessments for professional growth.
• Contribute to financial inclusion efforts.