Customer Service Representative - Remote

Overview

The Customer Service Representative at QualDerm Partners plays a vital role in delivering superior patient care and ensuring a positive patient experience by assisting with inquiries, scheduling, and billing.

In Short

• Serves as first point of contact for customer service calls.
• Provides optimum customer service for all patient inquiries.
• Handles high-volume incoming communications.
• Returns phone messages within 24 hours.
• Resolves patient issues diplomatically.
• Updates patient account information as necessary.
• Documents all actions taken on patient accounts.
• Sets up payment plans and processes payments.
• Maintains regular attendance and adheres to company policies.
• Participates in special projects as needed.

Requirements

• Excellent communication skills.
• Ability to work under pressure.
• Experience in customer service or related field.
• Strong problem-solving skills.
• Attention to detail in documentation.
• Familiarity with billing systems is a plus.

Benefits

• Opportunity to work in a reputable dermatology network.
• Engagement in a mission-driven organization.
• Professional development opportunities.
• Supportive team environment.