Customer Service Representative - Remote

Overview

This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome.

In Short

• Serves as first point of contact for incoming billing customer service calls.
• Provides optimum customer service, including quality assurance, for all patient inquiries.
• Answer high-volume incoming communications from customers/patients.
• Returns all phone messages within 24 hours of receipt.
• Must be able to deal diplomatically with complaints and function well under pressure.
• Utilize resources and conduct research to troubleshoot and resolve patient issues.
• Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
• Updates insurance and demographic information as necessary on patient accounts.
• Accurately documents patient accounts of all actions taken.
• Set up payment plans and take credit card payments over the phone.

Requirements

• Experience in customer service, preferably in a healthcare setting.
• Strong communication skills.
• Ability to handle high-pressure situations.
• Attention to detail in documenting patient accounts.
• Proficient in using billing systems.

Benefits

• Work with a dedicated team of healthcare professionals.
• Opportunity to make a positive impact on patient care.
• Regular and predictable attendance required.