Customer Service Representative - Remote

Overview

The Customer Service Representative at QualDerm Partners provides essential support to patients and visitors by managing inquiries, scheduling appointments, and ensuring a positive patient experience.

In Short

• First point of contact for billing customer service calls.
• Provides quality assurance for all patient inquiries.
• Handles high-volume incoming communications.
• Returns phone messages within 24 hours.
• Manages complaints diplomatically and works under pressure.
• Conducts research to resolve patient issues.
• Reviews and updates patient account data.
• Documents patient account actions accurately.
• Sets up payment plans and processes payments.
• Participates in special projects as needed.

Requirements

• Strong communication skills.
• Experience in customer service.
• Ability to manage high call volumes.
• Problem-solving skills.
• Attention to detail for accurate data entry.
• Ability to work under pressure.
• Knowledge of billing systems preferred.
• Professional demeanor.
• Reliable attendance.
• Adherence to company policies.

Benefits

• Opportunity to work in a supportive team environment.
• Engagement in meaningful work regarding skin health.
• Professional development opportunities.
• Flexible scheduling options.
• Comprehensive training provided.