Customer Service Representative - Remote

Overview

As a Customer Service Representative at CVS Health, you will be responsible for providing compassionate support to customers regarding their health benefits and claims, ensuring a high level of customer satisfaction.

In Short

• Provide support to customers regarding health benefits and claims.
• Educate customers about available resources.
• Resolve customer inquiries efficiently.
• Document all customer interactions.
• Collaborate with team members to improve service outcomes.
• Anticipate customer needs and offer proactive solutions.
• Adhere to company policies and procedures.
• Participate in ongoing training and development.
• Demonstrate empathy and effective communication.
• Work within a flexible schedule in CST time zone.

Requirements

• 6+ months of customer service experience.
• Basic computer skills.
• Must reside in CST Time Zone.
• 1+ years of customer service experience preferred.
• 1+ years of healthcare experience preferred.
• High School Diploma or equivalent.
• High-speed internet access required.
• Willingness to work specific hours with flexibility.

Benefits

• Affordable medical plan options.
• 401(k) plan with matching contributions.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance.
• Dependent care resources.
• Confidential counseling and financial coaching.
• Paid time off and family leave options.