Customer Service Representative - Remote

Overview

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers and improve their health and well-being through effective communication and problem-solving.

In Short

• Provide guidance and support to customers regarding their benefits and claims.
• Resolve customer inquiries efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions.
• Collaborate with team members to address service issues.
• Document all customer correspondence and maintain confidentiality.
• Follow company policies and procedures.
• Participate in comprehensive training and ongoing coaching.
• Work in a fast-paced environment while managing multiple tasks.
• Adhere to assigned schedule and workplace model.

Requirements

• 6+ months of customer service experience.
• Basic computer skills.
• Must reside in the Pacific Standard Time Zone.
• 1+ years of experience in a contact center environment preferred.
• 1+ years of relevant healthcare experience preferred.
• High School Diploma or equivalent experience.
• High-speed internet access required.
• Willingness to work specific hours with flexibility.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and confidential counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.
• Employee stock purchase plan.
• Supportive and inclusive culture for continuous learning.
• Ongoing coaching and mentoring support.