Customer Service Representative - Remote

Overview

Nine is seeking multiple dedicated and enthusiastic Customer Service Representatives to join our Australian Customer Service Centre team. This role involves engaging directly with customers who subscribe to Australia’s most trusted publications and supporting inquiries related to digital and broadcast services.

In Short

• Join a core team in a remote position with in-person training.
• Deliver exceptional customer service through various channels.
• Handle complex customer interactions efficiently.
• Drive business growth through effective communication.
• Work on a 7-day rotational roster.
• Be a customer satisfaction champion.
• Support inquiries related to digital and broadcast services.
• Must be available for shifts between specified hours.
• Immediate openings available.
• Flexible work options may be discussed during hiring.

Requirements

• Exceptional customer service skills.
• Proficient in active listening and communication.
• Positive and resilient attitude.
• Comfortable with multiple software applications.
• Ability to leverage persuasive communication.

Benefits

• 18 weeks paid parental leave.
• Access to unique employee experiences and perks.
• Digital newspaper subscription.
• Annual gift voucher for Stan subscription.