Customer Service Representative - Remote

Overview

Nine is seeking multiple Customer Service Representatives for full-time permanent and max term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age.

In Short

• Deliver world-class frontline customer service that meets or exceeds customer experience targets.
• Manage customer interactions via phone, email, live chat, and web forms.
• Participate in mandatory in-office sessions during induction.
• Join an enthusiastic team dedicated to exceptional customer experiences.
• Must be available to start June 10th.
• Work on a rotational roster between Monday and Sunday.
• Comprehensive training and development provided.
• Access to employee benefits including paid parental leave and unique experiences.
• Opportunity to develop skills and advance your career.
• Encouragement of diverse applications.

Requirements

• Exceptional customer service skills.
• Active listening and well-developed verbal and written communication abilities.
• A positive attitude and a willingness to learn.

Benefits

• 18 weeks paid parental leave.
• Access to 'Employee Exclusives' program.
• Digital newspaper subscription.
• Annual gift voucher for Stan subscription.
• Support for diversity and inclusion.