Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Handle inbound calls from customers seeking appliance repair services.
• Listen attentively to customer inquiries, providing accurate information about services offered, pricing, and scheduling availability.
• Demonstrate excellent communication skills to effectively address customer concerns, provide solutions, and promote additional services as appropriate.
• Utilize sales techniques to convert incoming inquiries into service appointments and sales opportunities.
• Maintain a thorough understanding of Mr. Appliance's service offerings, pricing structure, and promotional offers.
• Coordinate with service technicians to schedule appointments and dispatch them to customer locations efficiently.
• Keep detailed records of customer interactions, appointments, and sales activities using our CRM system.
• Follow up with customers to ensure satisfaction with services provided and address any additional needs or concerns.
• Collaborate with the sales and service teams to optimize customer service processes and achieve sales targets.
• Uphold company standards of professionalism, integrity, and customer satisfaction in all interactions.
  

Requirements

• Strong communication skills.
• Experience in customer service roles.
• Ability to work in a fast-paced environment.
• Knowledge of sales techniques.
• Familiarity with CRM systems.
• Problem-solving skills.
• Ability to work collaboratively with teams.
• Attention to detail.
• Flexibility to adapt to changing situations.
• Commitment to customer satisfaction.

Benefits

• Competitive salary.
• Health benefits.
• Opportunities for advancement.
• Supportive team environment.
• Training and development programs.
• Employee discounts on services.
• Flexible working hours.
• Performance bonuses.
• Company events and activities.
• Work-life balance initiatives.