Customer Service Representative - Remote

Overview

The Customer Service Representative will manage day-to-day customer inquiries and ensure effective order management, while providing exceptional service in a fast-paced environment.

In Short

• Handle customer inquiries and orders
• Coordinate artwork and tooling orders
• Manage inventory and stock levels
• Conduct forecast analysis
• Report complaints and resolve issues proactively
• Deliver world-class customer service
• Collaborate with departments and suppliers
• Work in a culture of ambition and accountability
• Align with core company values
• Support strategic goals and stakeholder needs

Requirements

• Strong communication skills
• Experience in customer service
• Ability to manage multiple tasks
• Proficiency in order management systems
• Problem-solving skills
• Team collaboration abilities
• Attention to detail
• Ability to work in a fast-paced environment
• Understanding of supply chain processes
• Proactive attitude towards customer satisfaction

Benefits

• Opportunity to grow within the company
• Supportive work environment
• Alignment with core values
• Access to company resources
• Potential for career advancement
• Engagement in strategic initiatives
• Team-building activities
• Flexible working arrangements
• Comprehensive training programs
• Competitive benefits package