Customer Service Representative - Remote

Overview

The Customer Service Representative at Flores serves as a liaison between the company and its participants, focusing on providing exceptional customer service and support.

In Short

• Serve as a liaison between Flores and participants.
• Answer phone calls and emails from participants.
• Process forms and enter data related to benefits.
• Research and respond to claims questions.
• Maintain quality work that exemplifies Flores’ core values.
• Provide a high level of customer service.
• Log/tag calls for internal communication.
• Perform other duties as assigned.
• Work Monday through Friday, 8:30 AM to 5 PM ET.
• Participate in a training program for 3-4 weeks.

Requirements

• High school graduate/GED; degree preferred.
• One year of phone customer service experience preferred.
• Experience in benefits management is highly preferred.
• Detail-oriented with strong organizational skills.
• Strong interpersonal skills and conflict resolution abilities.
• Internally motivated with a desire for personal growth.
• Above average analytical and problem-solving skills.
• Ability to work in a professional remote office environment.

Benefits

• Competitive medical, dental, and vision benefits.
• Company funded HSAs and 401k with company match.
• Generous vacation policy and Life Balance Reimbursement Plan.
• Volunteer program for community involvement.
• Focus on work-life balance and professional growth.