Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 7 weeks ago
Customer Service
Full Time
Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Dominican Republic, Uruguay, Venezuela
1200 - 1500 USD/month

Overview

This position involves providing customer service support for a technology company that specializes in IT infrastructure and technical support solutions. The Customer Service team is the first point of contact for clients experiencing issues.

In Short

  • Answer customer calls for service on servers or equipment
  • Dispatch tickets to appropriate technicians
  • Perform basic troubleshooting over the phone
  • Differentiate between hardware and IT issues
  • Route hardware issues to technicians for on-site visits
  • Route IT issues to remote support team

Requirements

  • 5+ years of customer service experience
  • Technical knowledge, especially with troubleshooting
  • Understanding of printers and basic IT concepts
  • Ability to distinguish between hardware and software issues
  • Very friendly and customer-focused
  • Experience with dispatch duties

Benefits

  • Competitive salary
  • Work from home opportunity
  • Flexible working hours
  • Supportive team environment
  • Opportunity for professional growth
Typescouts logo

Typescouts

Typescouts is a headhunting agency based in Canada that specializes in connecting businesses in America with talented remote workers from the Philippines and South America. The company focuses on providing a cost-effective solution for hiring while ensuring that candidates are matched with pre-vetted companies offering well-paying remote jobs. Typescouts prides itself on fostering a positive internal culture, emphasizing the importance of job satisfaction and long-term employment for its team members. With a commitment to delivering exceptional results for clients, Typescouts aims to become the leading talent agency for remote workers.

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