Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted Yesterday
Customer Service
Full Time
Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Dominican Republic, Uruguay, Venezuela
1200 - 1500 USD/month

Overview

This position involves providing customer service support for a technology company that specializes in IT infrastructure and technical support solutions. The Customer Service team is the first point of contact for clients experiencing issues.

In Short

  • Answer customer calls for service on servers or equipment
  • Dispatch tickets to appropriate technicians
  • Perform basic troubleshooting over the phone
  • Differentiate between hardware and IT issues
  • Route hardware issues to technicians for on-site visits
  • Route IT issues to remote support team

Requirements

  • 5+ years of customer service experience
  • Technical knowledge, especially with troubleshooting
  • Understanding of printers and basic IT concepts
  • Ability to distinguish between hardware and software issues
  • Very friendly and customer-focused
  • Experience with dispatch duties

Benefits

  • Competitive salary
  • Work from home opportunity
  • Flexible working hours
  • Supportive team environment
  • Opportunity for professional growth
Typescouts logo

Typescouts

Typescouts is a headhunting agency based in Canada that specializes in connecting businesses in America with talented remote workers from the Philippines and South America. The company focuses on providing a cost-effective solution for hiring while ensuring that candidates are matched with pre-vetted companies offering well-paying remote jobs. Typescouts prides itself on fostering a positive internal culture, emphasizing the importance of job satisfaction and long-term employment for its team members. With a commitment to delivering exceptional results for clients, Typescouts aims to become the leading talent agency for remote workers.

Share This Job!

Save This Job!

Similar Jobs:

Minted logo

Customer Service Representative - Remote

Minted

3 days ago

Join Minted as a Customer Service Representative to provide exceptional support to customers during the holiday season.

USA
Full-time
Customer Service
Cross Border Talents logo

Customer Service Representative - Remote

Cross Border Talents

4 days ago

Join a leading tech company as a Customer Service Representative, providing exceptional support remotely.

Worldwide
Full-time
Customer Service

B.S

Customer Service Representative - Remote

Brenntag S.A

5 days ago

The Customer Service Representative ensures a positive customer experience through effective communication and order management.

USA
Full-time
Customer Service
Nemera logo

Customer Service Representative - Remote

Nemera

1 week ago

Join Nemera as a Customer Service Representative, managing customer orders and providing support to key accounts.

Germany
Full-time
Customer Service
Virtual Staff 365 logo

Customer Service Representative - Remote

Virtual Staff 365

1 week ago

Join an Australian residential services provider as a Customer Service Representative to support operations and enhance customer satisfaction.

Philippines
Full-time
Customer Service