Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for creating a positive Customer Experience by providing timely communication based on Customer needs while executing Brenntag’s Quality Objectives.

In Short

• Manage customer orders and full order life cycle.
• Ensure accurate and prompt processing of customer orders.
• Communicate effectively with customers regarding their orders.
• Build and develop strong customer relationships.
• Safeguard the integrity and accuracy of customer data.
• Work collaboratively with internal teams to resolve issues.
• Ensure compliance with safety and regulatory expectations.
• Utilize CRM tools, preferably Salesforce, for customer management.
• Handle competing priorities in a fast-paced environment.
• Engage in continuous personal and professional development.

Requirements

• 2+ years of experience in Customer Service or related field.
• 5+ years of relevant professional experience preferred.
• Strong problem-solving and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite.
• Experience with team collaboration tools.
• Strong organizational skills.
• Passion for collaboration and customer satisfaction.
• Experience in Chemical Distribution or Manufacturing is a plus.

Benefits

• Paid parental leave.
• Education assistance program.
• Employee assistance program.
• Various healthcare plan options.
• 401(k) plan.