Customer Service Representative - Remote

Overview

Our client is an Australian residential services provider that specialises in air conditioning, plumbing, electrical, and hot water solutions.

Known for their customer-first approach and strong team culture, they’re seeking a Customer Service Representative to support their growing operations.

In Short

• Answer inbound calls, emails, and online enquiries promptly and professionally.
• Confirm bookings, follow up after services, and manage general enquiries.
• Handle 50+ calls per day, plus outbound follow-ups and confirmations.
• Educate customers about services, promotions, and membership plans.
• Follow standard operating procedures and use approved communication scripts.
• Maintain accurate data entry and job notes in job management systems.
• Work closely with technicians, sales teams, and office staff to ensure service flow.
• Support quoting, invoicing, and payment processing where required.

Requirements

• Strong communication skills.
• Experience in customer service roles.
• Ability to handle a high volume of calls.
• Attention to detail for data entry.
• Familiarity with job management systems.
• Team player with a customer-first attitude.

Benefits

• Supportive team culture.
• Opportunities for growth within the company.
• Comprehensive training.