Customer Service Representative - Remote

Overview

As a Customer Service Representative, you’ll use your empathy and listening skills to help patients with their fertility challenges, ensuring a compassionate and efficient service.

In Short

• Handle 25-30 inbound and outbound calls from patients.
• Work with patients and physicians to coordinate fertility plans and medications.
• Resolve customer issues and ensure 100% follow-up.
• Accurately obtain and enter patient information.
• Must reside in Arizona; remote work available.
• Prior Authorization experience preferred.
• Health coverage effective day 1.
• 401K with company match.
• Tuition reimbursement offered.
• Fun and friendly work culture.

Requirements

• High School Diploma or GED required.
• Excellent customer service skills.
• Strong organization and time management skills.
• PC skills including knowledge of Microsoft Office Suite.
• Internet connection must meet specified speed requirements.

Benefits

• Health coverage including medical, dental, and vision.
• Paid time off and holiday pay.
• 401K with company match.
• Tuition reimbursement.
• Inclusive company culture.