Customer Service Representative - Remote

Overview

As a Customer Service Representative at CVS Health, you will be the face of the MHBP Service Operations team, engaging with members and providers to provide exceptional service and support.

In Short

• Answer questions and resolve issues for members and providers.
• Utilize multiple applications for member satisfaction.
• Document and track contacts with callers.
• Complete outbound calls for education and escalations.
• Build trusting relationships through empathy and compassion.
• Guide members through their plan benefits and resources.
• Ensure compliance with regulatory guidelines.
• Work in a high-paced call center environment.
• Achieve first call resolution for customer inquiries.
• Participate in team and business goals.

Requirements

• 1-2 years of call center experience.
• Strong verbal and written communication skills.
• Detail-oriented and quality-driven.
• Strong critical thinking skills.
• Member-centric customer service focus.
• High School diploma or GED equivalent.
• Ability to handle calls efficiently.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Colleague assistance programs.
• Employee stock purchase plan.