Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted Yesterday
Customer Service
Full Time
Philippines

Overview

We are looking for a candidate who loves helping people and proactively solving problems. You will assist in resolving software inquiries from our small business owners. We are a small and dynamic team of 20 people, and you will be joining a group of 6 representatives, answering directly to our VP of Customer Success and Customer Support Team Lead.

In Short

  • Communicate with customers via phone, email and chat, with most requests via email
  • Provide knowledgeable answers to questions about our product
  • Become an expert in our gym management software
  • Collaborate with our engineering team on software issues

Requirements

  • Strong communication skills
  • Ability to solve problems proactively
  • Experience in customer service
  • Familiarity with software support

Benefits

  • Work in a small, dynamic team
  • Opportunity to grow and learn
  • Direct support from management
Hireframe logo

Hireframe

Hireframe is a remote-first company specializing in nearshore and offshore staffing solutions, with team members located in the United States, Mexico, and the Philippines. The company focuses on providing high-quality market research services to Fortune 500 clients across various industries. Hireframe fosters a supportive environment that emphasizes professional growth and development, offering comprehensive benefits such as permanent work-from-home options, tax-free compensation, performance bonuses, and opportunities for skill enhancement in communication and leadership.

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