Customer Service Representative - Remote

Overview

FloSports is seeking an enthusiastic and highly adaptive go-getter that understands the true meaning of teamwork, to join our Customer Support team. This team removes obstacles and ensures our sports-loving subscribers can easily watch and enjoy events across our wide range of dedicated sports channels.

In Short

• Provide quick, confident, and friendly responses to all subscribers via email, chat and phone
• Actively listen and ask relevant questions to understand and troubleshoot issues
• Become an expert on our products and services
• Successfully meet all agent metrics and contribute to the department’s quarterly goals
• Maintain and update customer accounts, subscriptions, and billing information
• Serve as the voice of the customer and escalate issues as needed
• Contribute to the team and customer knowledge base
• Partner and collaborate with teammates to achieve goals
• Participate in team discussions and share feedback

Requirements

• Experience in HelpDesk or CRM databases
• 1-2 years’ experience in customer service
• 1-2 years in call center or phone support positions
• Ability to adapt quickly in a fast-paced environment
• Proficient in technical troubleshooting
• Knowledge of digital streaming services and devices
• Ability to work from home with access to high-speed internet
• Energetic and personable with patience and empathy
• Excellent computer skills and communication skills
• Team-player mentality with enthusiasm for exceeding goals

Benefits

• Recognized as a Top Workplace by the Austin-American Statesman
• Annual equity awards for top performers
• Comprehensive medical, dental and vision plans
• Company-paid short-term and long-term disability
• Generous 401(K) company match
• Unlimited paid time off
• Hack-a-thons and team-building events
• Stocked snack bar and catered meals