Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for providing exceptional customer service through various channels while maintaining high standards of quality and efficiency.

In Short

• Work remotely or in a hybrid model with flexible hours.
• Handle customer inquiries through a multichannel system.
• Ensure quality for all orders and maintain accurate records.
• Participate in continuous improvement activities.
• Serve as a subject matter expert among peers.
• Demonstrate a positive attitude and foster teamwork.
• Adjust priorities based on changing business needs.
• Utilize various computer systems effectively.
• Build relationships with customers to enhance service levels.
• Contribute to team projects and organizational goals.

Requirements

• 2+ years of customer or account management experience.
• High School Diploma or equivalent.
• Strong computer skills and ability to navigate systems.
• Flexibility to work varied hours as needed.
• Experience with SAP and Microsoft Office is required.
• Familiarity with ERP systems or CRM is necessary.
• Experience with Genesys and Salesforce is preferred.

Benefits

• Competitive salary with bonus eligibility.
• Comprehensive benefits package.
• Opportunity to work with a leading medical technology company.
• Supportive work environment focused on employee well-being.
• Flexible work arrangements.
• Continuous professional development opportunities.
• Recognition as one of the World’s Best Workplaces.