Senior Manager CX Design - Remote

Overview

As a Senior Manager CX Design at Stryker, you will lead initiatives to enhance customer experiences through innovative digital solutions, shaping the future of customer interaction.

In Short

• Lead enterprise customer journey mapping initiatives.
• Define and execute customer experience design frameworks.
• Create wireframes and interactive prototypes.
• Partner with data teams for experience testing and evaluation.
• Establish experience governance and standards.
• Develop design standards in collaboration with various teams.
• Identify and address customer experience gaps.
• Manage and mentor a team of customer experience designers.
• Work remotely with potential on-site collaboration.
• Drive measurable outcomes in design delivery.

Requirements

• Bachelor’s degree required; Master’s preferred.
• 10+ years in customer experience or related fields.
• 3+ years of people management experience.
• 8+ years creating wireframes and prototypes.
• 5+ years in customer journey mapping.
• Experience with AI-supported design tools is a plus.
• Strong collaboration skills with cross-functional teams.
• Ability to drive design improvements based on data.
• Excellent communication and leadership skills.
• Willingness to travel up to 20% for collaboration.

Benefits

• Competitive salary with annual pay range.
• Remote work flexibility.
• Opportunities for professional development.
• Collaborative work environment.
• Comprehensive benefits package.
• Work with a leading medical technology company.
• Engagement in meaningful projects that impact healthcare.
• Recognition as one of the World’s Best Workplaces.
• Equal opportunity employer.
• Commitment to diversity and inclusion in the workplace.