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Senior Manager CX Design - Remote

Posted 2 days ago
Design
Full Time
MI, USA
135600 - 259800 USD/year

Overview

As a Senior Manager CX Design at Stryker, you will lead initiatives to enhance customer experiences through innovative digital solutions, shaping the future of customer interaction.

In Short

  • Lead enterprise customer journey mapping initiatives.
  • Define and execute customer experience design frameworks.
  • Create wireframes and interactive prototypes.
  • Partner with data teams for experience testing and evaluation.
  • Establish experience governance and standards.
  • Develop design standards in collaboration with various teams.
  • Identify and address customer experience gaps.
  • Manage and mentor a team of customer experience designers.
  • Work remotely with potential on-site collaboration.
  • Drive measurable outcomes in design delivery.

Requirements

  • Bachelor’s degree required; Master’s preferred.
  • 10+ years in customer experience or related fields.
  • 3+ years of people management experience.
  • 8+ years creating wireframes and prototypes.
  • 5+ years in customer journey mapping.
  • Experience with AI-supported design tools is a plus.
  • Strong collaboration skills with cross-functional teams.
  • Ability to drive design improvements based on data.
  • Excellent communication and leadership skills.
  • Willingness to travel up to 20% for collaboration.

Benefits

  • Competitive salary with annual pay range.
  • Remote work flexibility.
  • Opportunities for professional development.
  • Collaborative work environment.
  • Comprehensive benefits package.
  • Work with a leading medical technology company.
  • Engagement in meaningful projects that impact healthcare.
  • Recognition as one of the World’s Best Workplaces.
  • Equal opportunity employer.
  • Commitment to diversity and inclusion in the workplace.

S.I

Stryker Ireland

Stryker Corporation is a leading global medical technology company dedicated to improving healthcare outcomes through innovative products and services. With a strong focus on Orthopaedics, Medical and Surgical, and Neurotechnology and Spine, Stryker collaborates closely with healthcare professionals to enhance patient care and hospital efficiency. Recognized as one of the World’s Best Workplaces, Stryker fosters a dynamic and supportive environment for its employees, encouraging professional growth and collaboration. The company is committed to diversity and equal opportunity, ensuring a workplace free from discrimination.

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