Customer Service Representative - Remote

Overview

As a Customer Service Representative at CVS Health, you will provide telephone assistance to Aetna Medicaid members and providers, ensuring a high-quality experience for callers.

In Short

• Provide telephone assistance to members and providers.
• Answer inquiries regarding benefits, eligibility, and services.
• Work remotely with required high-speed internet connectivity.
• Must live within 50 miles of Charleston, WV.
• Participate in a training schedule for the first 6 weeks.
• Full-time position with a typical schedule of 8:30 AM - 5:00 PM EST.
• Company provides equipment and training.
• Strong customer service skills are essential.
• Must be able to work from home and be self-sufficient.
• Potential need to commute to the office in Charleston, WV during technical issues.

Requirements

• High school diploma or equivalent GED.
• Effective communication skills, both oral and written.
• Ability to meet performance standards and call quality goals.
• Preferred experience in a remote call center setting.
• Experience with Medicaid and Medicare is a plus.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.
• Comprehensive benefits addressing various needs.