Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, providing exceptional service to customers while assisting with equipment inspections and rentals.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone technology for managing rentals.
• Inspect and maintain rental equipment.
• Prepare rental invoices and process returns.
• Participate in ongoing education through U-Haul University.
• Drive and hook up U-Haul trucks and trailers.
• Install hitches and trailer wiring.
• Provide a friendly and supportive customer experience.
• Work in a team environment.
• Opportunity for career advancement.

Requirements

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Ability to work in a moderately risky environment.
• Physical ability to move equipment weighing 50 lbs.
• Willingness to participate in safety training.
• Weekend availability preferred.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• Ability to work indoors and outdoors.
• Team player with a positive attitude.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Life insurance and legal program.
• Discounts on various products and services.
• On-the-job education and training.
• $100 hiring bonus and $300 completion bonus.
• Access to health and wellness programs.
• 24-hour physician availability for kids.