Data Analyst - Remote

Overview

The Data Analyst will manage business accounts, providing operational support and coaching to ensure compliance with key performance indicators (KPIs). This role involves communicating with clients, analyzing data, and collaborating with various departments to enhance customer experience.

In Short

• Manage a portfolio of business accounts.
• Provide operational and coaching support.
• Focus on KPI compliance and root cause analysis.
• Communicate effectively with clients to address their needs.
• Build strong relationships to promote growth.
• Collaborate with internal departments.
• Resolve client complaints and track processes.
• Collect and analyze consumer behavior data.
• Adapt to new business lines and grow professionally.
• Work in a hybrid role involving tech support and project management.

Requirements

• Bachelor’s degree preferred, not required.
• 3-5 years of relevant experience.
• Exceptional verbal and written communication skills.
• Ability to analyze large data sets.
• Strong problem-solving and adaptability skills.
• Excellent active listening skills.
• Ability to collaborate effectively.
• Understanding of consumer behaviors and trends.
• Extensive product knowledge.
• Familiarity with computerized environments and software.

Benefits

• Full medical coverage and prescription plans.
• Dental and vision plans.
• Access to a fitness gym and reimbursement programs.
• Career stability and advancement opportunities.
• Tuition reimbursement and online courses.
• Paid holidays, vacation, and sick days.
• Employee Stock Ownership Plan (ESOP).
• 401(k) savings plan and life insurance.
• Wellness programs and discounts on various services.
• Employee Assistance Program for personal support.