Customer Operations Specialist - Remote

Overview

We are seeking a highly organized, detail-oriented Customer Operations Specialist to support our Account Directors (ADs) in delivering exceptional client experiences. In this internal-facing role, you’ll help power the operational engine behind client success—handling workflows, managing deliverables, and ensuring smooth team execution.

In Short

• Compile usage, engagement, and ROI metrics using dashboards and internal platforms
• Generate visuals and insights for reporting and meeting prep
• Build and maintain internal and client-facing slide decks
• Draft and distribute structured agendas
• Maintain file hygiene and version control
• Manage task status boards (Asana) and update deliverable logs
• Audit weekly operational workflows for compliance and timeliness
• Identify and surface process gaps or missed steps to ADs or Pod Directors
• Track themes across tickets, usage, and internal feedback
• Maintain a "value signals" tracker to highlight wins or ROI patterns

Requirements

• Detail-oriented with strong organizational skills
• Experience in customer operations or similar roles
• Proficient in data analysis and reporting tools
• Ability to manage multiple tasks and prioritize effectively
• Strong communication skills
• Familiarity with Asana or similar project management tools

Benefits

• Work from home permanently
• Flexible work hours during U.S. CST business hours
• Opportunities for professional growth
• Collaborative team environment