Customer Operations Specialist - Remote

Overview

The Customer Operations Specialist plays a vital role in supporting customer account management and order processing within a hybrid remote work environment, requiring 60% in-office presence in Mount Prospect, Illinois.

In Short

• Utilize SAP and CRM systems to resolve customer issues.
• Act as a liaison between sales, customer contact centers, and distribution.
• Manage EDI workflows and billing transactions.
• Handle order discrepancies and shipping issues.
• Monitor email requests and respond according to SLAs.
• Drive process enhancements and standardization.
• Ensure compliance with corporate policies and data integrity.
• Support junior team members with training and guidance.
• Participate in cross-functional projects and initiatives.
• Conduct root cause analysis on recurring issues.

Requirements

• 3 to 5 years of experience in customer operations or sales support.
• Expertise in SAP ERP and CRM tools.
• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Detail-oriented with a proactive approach.
• Able to manage multiple tasks in a fast-paced environment.
• Knowledge of RGA and logistics workflows preferred.

Benefits

• Competitive salary and comprehensive benefits package.
• Premium health coverage and 401(k) matching.
• Ample paid time off and parental leave.
• Resources for financial planning and goal setting.
• Opportunities for professional development and training.