Customer Operations Specialist - Remote

Overview

As a Customer Operations Specialist, you will play a pivotal role in ensuring that our customers have a seamless and satisfying experience with our products and services. This position requires a detail-oriented individual who is passionate about customer service and thrives in a dynamic environment. You will be responsible for managing customer inquiries, troubleshooting issues, and providing timely solutions, all while fostering strong relationships with our clients. Your ability to communicate effectively and empathetically will be critical as you act as the primary point of contact for customer-related concerns. Additionally, you will be involved in various operational processes that enhance customer satisfaction and retention.

In Short

• Manage and respond to customer inquiries via phone, email, and chat in a timely manner
• Troubleshoot and resolve customer issues effectively and efficiently
• Provide product and service information to customers and assist them with their needs
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to escalate and resolve complex customer issues
• Analyze customer feedback and operational metrics to identify trends and opportunities for improvement
• Develop and maintain customer service processes and documentation to enhance team performance

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field
• Proven experience in customer service or operations role, preferably in a fast-paced environment
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-centric approach
• Familiarity with CRM systems and customer service software
• Ability to work both independently and as part of a team
• Proficient in Microsoft Office Suite and general computer skills

Benefits

• Comprehensive health, dental, and vision insurance plans
• Generous paid time off and holiday schedule
• Opportunities for career growth and professional development
• Flexible working hours and remote work options
• Employee wellness programs and recreational activities