Customer Operations Specialist - Remote

Overview

As a Customer Operations Specialist at Lendable, you will play a key role in connecting with new customers, ensuring a seamless experience while driving business growth in the financial services sector.

In Short

• Join a fast-growing fintech company focused on consumer finance.
• Work in a dynamic, hybrid environment with flexibility in scheduling.
• Engage directly with customers via phone, email, and chat.
• Fluency in Spanish is required.
• Support customers in completing loan applications efficiently.
• Coordinate with internal teams to ensure successful loan processing.
• Receive a competitive salary with benefits including annual leave.
• Participate in a structured training program in London.
• Contribute to process improvements and customer satisfaction.
• Meet performance targets to achieve business objectives.

Requirements

• 2 years of experience in a customer-facing role.
• Fluency in Spanish is essential.
• Strong written and verbal communication skills.
• Ability to handle conflict and maintain composure.
• Comfortable with technology and quick to learn new software.
• Open to feedback and eager to improve in a fast-paced environment.
• Enjoy solving problems and multitasking.
• Experience in financial services is a plus.
• University degree is a nice-to-have.
• Familiarity with US-based work environments is beneficial.

Benefits

• 25 days of annual leave plus 8 additional days.
• Fully stocked kitchen in the office.
• Private health insurance coverage.
• Equity options as part of the compensation package.
• Flexible working options with remote work available.
• Inclusive and diverse workplace culture.
• Structured training program to enhance skills.
• Opportunity to contribute to a leading fintech company.
• Dynamic team environment focused on problem-solving.
• Engagement with a customer-centric approach.