Customer Operations Specialist - Remote

Overview

We are seeking a detail-oriented Operations Specialist to join the Parsel team on a full-time, permanent basis. In this role, you will manage end-to-end logistics processes, facilitate order creation, and maintain strong client relationships. The ideal candidate thrives in a fast-paced environment, is a proactive problem solver, and has excellent communication skills.

In Short

• Oversee the initiation and processing of customer orders, ensuring accuracy and efficiency.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Coordinate shipments, transportation, and deliveries to ensure timely and accurate fulfillment.
• Maintain open and effective communication with internal teams and external stakeholders.
• Identify and resolve logistics challenges by implementing effective solutions.
• Prepare and analyze logistics and customer service reports to track performance.
• Ensure compliance with regulatory requirements and manage necessary documentation.
• Continuously identify and implement process improvements to enhance operational efficiency.

Requirements

• 1-3 years of experience in logistics, operations, or supply chain management.
• Bachelor’s degree in Business, Supply Chain Management, or a related field preferred.
• Strong problem-solving skills with a proactive approach to resolving operational issues.
• Excellent communication and interpersonal skills to manage client and team interactions.
• Proficiency in using spreadsheets (Google Sheets, Microsoft Excel) for tracking and reporting.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience in improving processes and identifying efficiency opportunities.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth within the company.
• Collaborative and supportive work environment.